To find out where your shipment is just type in your Rhenus shipment number into Track & Trace.
For tracking information just type in your Rhenus shipment number into Track & Trace.
Initially, we recommend you check the status of your shipment in Track & Trace.
If the status of your shipment has not changed for a couple of days, this could be for a number of reasons including incorrect shipping address, the shipment was damaged and had to be re-packed safely, etc.
If this situation arises please contact the consignor of your shipment.
You can change the agreed delivery date when the delivering terminal calls you to arrange your delivery.
You can change the agreed delivery when the delivering terminal calls you to arrange your delivery.
Due to our delivery conditions and liability reasons it is not possible to deliver the shipment to the final point of use, but we will ensure the safe transport to kerbside.
Please contact your supplier from whom you ordered your shipment.
Unfortunately we do not offer installation services.
As we do not offer this service we cannot dispose of your residual waste.
We do not offer a disposal service for old devices therefore we cannot exchange the new against the old devices.
Please contact us to report any technical problems.